1 Learners are expected to behave in a professional and appropriate manner when attending training. If a Learner fails to do so, they may be asked to leave the training course. The cost of the training place will still be charged.

1.2 If a Learner arrives late for a training course they may not be accepted on the course. The cost of the training place will still be charged.

1.3 For classroom and virtual classroom attendance, we must be informed of cancellations 3 days before the course date. If a cancellation is made later than the time frames outlined above, the full course charge will still be applied. For e-learning, full course costs may be charged where the individual has already accessed the training course.

1.4 If a Learner is unable to attend, we will accept another staff member from the same organisation in their place. However, we must be informed of the name change prior to the course date.

1.5 It may occasionally be necessary for us to cancel a course. In such an event payment for the course will be suspended. If we are forced to cancel a training course or event on the day it is due to run we will reimburse travel expenses upon receipt.

1.6 Lunch will not be provided. However, refreshments will be made available throughout the day.

1.7 If a Learner arrives for a training course on which we have not confirmed their place, they may not be accepted on to the training course and will be charged for the place at full cost.

1.8 If a Learner has to leave a training course due to personal circumstances, work commitments or other events that may arise, the booking charge will still apply.

1.9 All Learners must behave in a manner which adheres to health and safety regulations, equality and anti-discriminatory legislation and respects data protection and confidentiality.

1.10 If a Learner fails any classroom or virtual classroom training session, the full course fees will be charged for any re-attending of training. For e-learning courses, which have short assessments at the end, 3 attempts may be made of the test before being re-charged of the course fee.